GPitiner Enterprise Service Management
With its broad functionality and customizability, GPitiner ensures the efficient and transparent operation of enterprise internal divisions.
GPitiner IT Service Management
The GPitiner service management system was designed according to the recommendations of the ITIL V3. The system makes it possible for companies to operate IT services that are effectively plannable and their results measurable, both for internal IT divisions and IT service providers.
The key to a digitalized organization
Digitalize your organization with the help of the GPitiner service management system which makes it possible to achieve a paper-free, process driven operation.
Digitalized Enterprise Service Management
GPitiner can manage any number of different services in one integrated solution. This way on top of IT, the services of other internal divisions, such as HR, law departments or customer support divisions can also be controlled and tracked from one place.
Employees can manage their tasks concerning different departments from one integrated dashboard. Different service providers operate under different SLAs and have their own, custom workflows and CMDB.
The pre-defined workflows include the required authorization processes and ensure efficient and transparent operation in all areas.
Process planning and automatic task assignment
Service catalog, SLA and Supplier management
Integrated timesheet functionality
User role and individual system access management
Centralised access right database
Queries and audit functionality
The merits of professional IT Service Management
By introducing professional process design and a detailed service catalog the work of the organization becomes easy to plan
The system tracks every change, action, and event and provides timesheet registration functionality for employees
GPitiner helps to tap organizational resources through rationalising and tracking internal processes
All the main functionalities of the GPitiner tool can be controlled through setup parameters, which provides immense freedom for customization. However, in case the system does not possess functionalities crucial for your organization, GPIT, the licence owner and developer of GPitiner is open to discuss and implement custom feature requests.
Who is it for?
Enterprise Internal Divisions
The GPitiner service management system helps making the processes and operation of enterprise internal divisions efficient and measurable
IT Service Providers
The GPitiner tool makes it possible to track clients, services, and related tasks in one place in a transparent and structured manner
Our experts have over 15 years of experience in ITIL IT Service Management. During free consultancy sessions we assess your current service management software and provide you with all the information you need for setting up GPitiner for your company.